Refund & Cancellation Policy

We accept returns only if the product received is incorrect or damaged.

Unboxing video is mandatory (with package clearly shown).

Claims must be made within 24 hours of delivery.

Once the return is received and verified:

Refund will be issued to the original payment method within 3–7 business days

No refunds or exchanges for size, style preference, or general dislikes.

Product size, material, and other details are clearly mentioned in each listing.

Personal dislike or preference

Normal wear or minor tone variations

Exchange Policy:

We do not offer exchanges for size, design preferences, or incorrect ordering.

All product details, including size and material, are clearly mentioned on each product page..

If a package is undelivered due to incorrect address or unavailability,

We do not provide a refund

You can request re-shipping by paying the shipping fee again

Please ensure your address and phone number are entered correctly at checkout.

Re-delivery requires the customer to pay for new shipping.

Please double-check your address, phone number, and order before confirming.

Cancellation Policy

Orders can only be cancelled if the payment has not been completed.

Once payment is completed, the order is confirmed and cannot be cancelled for any reason.

Please ensure your address and product details are correct before placing the order.

Disclaimer (Materials & Finish)

Slight variations in color, tone, polish, or design may occur due to lighting and hand-finishing.

18k / 14k / gold-plated jewelry may fade over time with exposure to water, sweat, perfume, or rough use. This is natural and not a defect.

Sterling Silver (925) may oxidize over time and requires gentle polishing. This is a known property of real silver.

All materials are mentioned clearly in each product — including plating type, base metal, and care needed.

We do a strict quality check and pack each order securely to avoid damage.